Conference Abstract Book

Human error: a systemic lens “ Shift the focus from who made the mistake to why the system allowed it .” • Many foodborne disease incidents link to organizational & human factors • Errors often arise from system weaknesses • In weak FSC environments: decisions driven by time & cost pressure; poor communication/feedback; roles & priorities unclear; deviations tolerated “We prioritize learning over blame—so we fix the conditions (procedures, tools, time, escalation) that shaped the error, and the behavior follows.”